Frequently Asked Questions


Here are answers to some frequently asked questions about the Long-Term Services and Supports Community Partners (LTSS CP) program.

  • How do I enroll?

    You must agree in writing to participate in the LTSS CP program before we can enroll you. You can contact us to start the process.

  • Will this affect other services I receive?

    Participation in a LTSS CP will not affect your access to other services you receive. These services are in addition to your services.

  • What about my privacy?

    NRLP takes your privacy seriously and is required by law to protect your health information. NRLP is also required by law to give you a notice of its privacy practices that lets you know when it may use and share your health information; and what your rights are regarding your health information.

  • What is the definition of LTSS?

    Long-Term Services and Supports (LTSS) – a wide variety of services and supports that help certain members meet their daily needs for assistance and improve the quality of their lives. Examples include assistance with bathing, dressing and other basic activities of daily life and self-care, as well as support for everyday tasks such as laundry, shopping, and transportation. LTSS are provided over an extended period, mostly in homes and communities.

  • What do I get if I enroll?

    If you enroll in the program, you will be provided a LTSS Coordinator. Your LTSS Coordinator will work with you and your primay care doctor to help you obtain the services and supports you need to live a healthy and independent life in the community. The LTSS Coordinator helps you create a LTSS care plan by providing you a choice of resources and letting you know what you may be eligible for.  The LTSS Coordinator, if directed by you, will advocate for you, support you during transitions of care, provide health and wellness coaching, and connect you to social services.

  • What can I expect?

    The key to this program is the individualized Care Plan, which you and your LTSS Coordinator will create together, working with others on your health care team. The Care Plan is based on a Comprehensive Assessment that your health care provider does. Once this is completed, you and your LTSS Coordinator will meet to discuss the kinds of services you may be eligible for, as well as your needs and preferences for long-term support services (LTSS). NRLP’s LTSS Coordinators are specially trained people who are experts in connecting people with critical community resources, services, and supports. The Care Plan will be reviewed and updated on a regular basis.

  • What are some types of disabilities that are covered?

    Disabilities may include:

    • A cognitive disability like Alzheimer's disease, Parkinson disease, traumatic injury, and stroke.
    • A disability in intellectual function that affect many everyday social and practical skills.
    • A mobility disability that limits the ability to walk, go up and down steps, or operate controls.
    • A sensory disability that affects hearing, speech or vision.

  • I'm enrolled in Senior Care Options (SCO), or Program of All-Inclusive Care for the Elderly (PACE), or One Care. Can I enroll?

    No, you must be enrolled in an ACO or MCO.

  • What ACO or MCO must I be enrolled in order to enroll in NRLP?

    You must be enrolled in one of the following plans:


    Accountable Care Partnership Plan

    • BMC HealthNet Plan Community Alliance - Boston Accountable Care Organization with BMC HealthNet Plan
    • Tufts Health Together with Atrius Health - Atrius Health with Tufts Health Plan (THP)
    • Tufts Health Together with BIDCO - Beth Israel Deaconess Care Organization (BIDCO) with Tufts Health Plan (THP)
    • Tufts Health Together with Boston Children's ACO - Boston Children's ACO with Tufts Health Plan (THP)
    • Wellforce Care Plan - Wellforce with Fallon Health

    MCOs

    • Boston Medical Center (BMC) HealthNet Plan
    • Tufts Health Together

    MCO-Administered ACO

    • Lahey Clinical Performance Network

    Primary Care ACO Plan

    • Community Care Cooperative (C3)
    • Partners HealthCare Choice
    • Steward Health Choice

  • What if I don't like my LTSS Coordinator?

    If you are enrolled in the program, you have the right to ask for a different LTSS Coordinator.

  • Which cities and towns does NRLP serve?

    NRLP serves the following cities and towns:

    Amesbury - Andover - Ayer - Bedford

    Beverly - Billerica - Boxford - Burlington

    Carlisle - Chelmsford - Danvers - Dracut

    Dunstable - Essex - Everett - Georgetown

    Gloucester - Groveland - Hamilton - Haverhill

    Ipswich - Lawrence - Lexington - Littleton

    Lowell - Lynn - Lynnfield - Malden

    Manchester - Marblehead - Medford - Melrose

    Merrimac - Methuen - Middleton - Nahant

    Newbury - Newburyport - North Andover - North Reading

    Peabody - Reading - Revere - Rockport

    Rowley - Salem - Salisbury - Saugus

    Stoneham - Swampscott - Tewksbury - Topsfield

    Tyngsboro - Wakefield - Wenham - West Newbury

    Westford - Wilmington - Winchester - Winthrop